TERMS & CONDITIONS
Rustic Plank Furniture Essex (RPFE)
1.1 Prices at the current rate and exclude delivery charges.
1.2 We reserve the right to alter prices at any time.
1.3 If a pricing error occurs RPFE will contact you to offer a suitable alternative or issue a full refund.
1.4 If an order is placed and the items are then put into a sale, RPFE will honour the sale price for orders placed 7 days prior to the start of the sale only. Any orders after this date cannot be refunded or cancelled. (Please see section 5 'Cancellations').
2. PLACING AN ORDER
2.1 Orders can only be placed online.
2.2 Orders must be paid in full upon placing an order online.
2.3 If for any reasons any goods are unavailable RPFE will contact you to offer a suitable alternative or issue a full refund.
2.4 Confirmation emails must be read and checked RPFE cannot be held responsible if a mistake is made and the information on the order confirmation matches that of delivery.
2.5 Dine & save discount only applies to dining tables & chairs listed online. Sleep & save discount only applies to the products listed online. Discount cannot be applied to any other items within the RPFE furniture range or accessories. Returning customer discount and bespoke orders not included within any packages or sales. These promotions can be discontinued without any notice.
2.6 Bespoke orders are not included on any online offers.
2.7 Returning customer discount is not valid in any online sales.
2.8 Packages are excluded from any additional online offers.
3. PRODUCT INFORMATION
3.1 Free samples of the RPFE Plank wood finishes are available at request. (Buyer pays for postage £5.75) Samples are 200mm x 200mm x 36mm
3.2 Our furniture is handmade, the manufacturing process is left visible in our products, this includes saw marks and strap marks. This is not a defect or fault and is not refundable or returnable for this reason alone.
3.3 Dimensions shown are to the nearest mm, measured to the widest points.
3.4 RPFE offers variations of wax colour finishes. Stripped Pine (light), Rugger Brown (medium) Jacobean (dark) All colours will vary due to the natural materials used.
3.5 Rustic Plank is our upmost best seller, this is what the majority of our furniture is manufactured in, it's the rough sawn finish so our most loved rustic, characteristic, worn and battered looking furniture, waxed finished
3.6 Our Industrial range is a mixture of our reclaimed plank timber with a galvanised tube framing .
4. FAULTY GOODS
4.1 If any goods arrive damaged or defected please contact RPFE immediately by email as responsibility cannot be accepted after a 48 hour period.
4.2 Photographic evidence may be requested when reporting faulty goods.
5.1 Orders may be cancelled within 7 days of checkout via email
5.2 Cancellations outside of 7 days will be subject to a loss of 30% of the total sale amount.
5.3 Bespoke items are subject to a loss of 50 % of the sale amount outside of the 7 day period.
6. RETURNS AND UNWANTED GOODS
6.1 Items must be returned in original packaging and fit for resale, within 14 days of purchasing.
6.2 Postage for non faulty or unwanted items is to be paid for by the customer. A trackable and insured service must be used and RPFE must be provided with a tracking number.
6.3 A collection service is offered by RPFE and is charged at the same cost of delivery to your given address.
7.1 RPFE deliver to all mainland UK, we can provide overseas shipping however you would need to contact us before placing your order to get a quote.
7.2 Smaller items will be sent out using a courier service to lower the cost of delivery.
7.3 RPFE aims to delivery within the estimated time frame of 4 to 6 weeks for standard items and between 6 to 8 weeks for bespoke. This is from the date the order is placed or from date of approval.
7.4 RPFE offers no compensations for late deliveries due to unforeseen circumstances.
7.5 RPFE does not offer a furniture removal service, the space where you’d like installation of your order should be clear and accessible. No responsibility will be taken by RPFE in the unlikely event of damages on delivery.
7.6 Items marked as in stock may not be available for immediate collection.
7.7 Items marked as in stock can be delivered within a quicker time frame depending upon location.
7.8 If the allocated timeslot is not appropriate you should make RPFE aware immediately. RPFE will re-arrange however this could result in a delay in receiving your order. If after 3 attempts this has not been received a storage fee will be charged at £20 per week.
7.8i RPFE does not accept responsibility to store items for you if you are not ready to accept delivery within our lead time. This includes delays due to your builders, decorators or moving house etc. There will be a £20 per week storage fee if you are not able to accept delivery. This does not include arrangements being agreed at time of ordering.
7.8ii Failed delivery caused by you will result in the forfeit of the cost of delivery. The same charge will be applicable to re deliver your items.
7.9 You must notify RPFE at point of sale if there are any access restrictions we need to be aware of this includes: stairways, doorways, hallways and parking. RPFE does not manufacture flat packed furniture, some items may be made as solid pieces and others may only break down into sections, please be sure your item will fit into your property, we cannot be responsible for items not fitting into your property. If the item needs to be returned for this reason on 30% of the product is refunded. RPFE are not responsible for parking permits. Any parking tickets received during your delivery you will be billed by RPFE unless proven otherwise.
7.9i Please allow for up to 7 working days for delivery following the dispatch of your order.
8.1 RPFE takes care to check the accuracy of the information given. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published may include inaccuracies and typological errors.
9.1 We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998. Information we hold: If you have shopped with us we will hold your name, address, telephone number and email address. We will also hold the delivery address (es) for your orders and the password information associated with your account. We also maintain a record of your product selections. We will not disclose or pass on your details to any third party. We will use your email address to contact you to advice of any promotional offers or new product ranges. If you do not wish to be contacted please opt out or contact us.
LAW AND JURISDICTION
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.